Shelf life varies by product, but you can find a printed “donate by” date on the packaging of each item. On average, items last 3-5 days in the fridge. Keep in mind that we don’t use preservatives on our items, so you can expect them to last about as long as regular produce does. Items with cooked veggies (like many of our bowls) can stay fresh for 5 days or more. Check each item's description page on the website for individual shelf life. Once received, please make sure to refrigerate your products as soon as possible to ensure they maintain freshness!
We’re so sorry we aren’t currently delivering to your area! We are working to expand our delivery zones, and will share your interest with our operations team. We will be sure to update you if we start offering deliveries in your zip code!
Food safety is a critical piece of our business and we pride ourselves on the daily precautions taken to deliver the highest-quality products. To ensure you can have complete confidence in the safety of your food, our individually-packaged items are always made to Food and Drug Administration manufacturing standards which includes strict sanitation practices. This week and always, we have a full-time team dedicated to meeting these standards.
For the safety of our driver’s we are providing no contact delivery. Your driver will call when they arrive for any specific instructions. If they can’t get a hold of you, they will leave your items outside your door and text to confirm delivery is complete.
Yes! You're able to tip your driver as part of our checkout process when you place your delivery order. Right now, we're not able to add tips after the order has been processed, so if you'd like to tip your driver, please add it in advance.
Our orders are delivered in refrigerated vans, but not in insulated packaging. For that reason, it’s important to get it in your fridge as soon as you can after delivery. Many customers choose to provide us with specific delivery instructions so they can still receive their order without being home. For example:
“Please leave my order in the cooler on the front porch”
“Deliver to the side door, my neighbor will pick it up!”
“Leave with my doorman”
Email us at email@example.com or simply respond to your Delivery Window confirmation email and we will send delivery instructions to your driver!
I need to change my delivery date.
Send us an email to firstname.lastname@example.org or reply to your confirmation email. As a one time courtesy we can reschedule your delivery to the next available delivery date in your area.
I need to change my delivery time.
Send us an email to email@example.com or reply to your confirmation email for specific delivery window requests. We will do our best to accommodate, but can’t guarantee modification.
I need to update the phone number/address/email on my order.
Send an email to firstname.lastname@example.org or reply to your confirmation email with your details and we can give specific delivery instructions to your driver. Please keep in mind, in order to preserve freshness, your order should be refrigerated soon after delivery.
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