Frequently Asked Questions

Help Center

General

How long will my item stay fresh?

You don't deliver to my zip code

How do I know your food is safe?

Can I gift a delivery/box?

Do you have gift cards?

Where can I find full nutritional information?

Build-A-Box Program

How much is delivery?

Where will you deliver my order?

Will my order be in a cold pack?

Can I cancel or adjust my order?

Do you offer a subscription service?

How can I get a delivery ETA?

What should I do if my delivery doesn’t arrive on the expected delivery date?

Is the packaging recyclable?

My box is damaged.

Can I order more than one box?

Am I earning Greens for my delivery?

Ordering for delivery from the app

How do I order for delivery from the app?

Where do I enter my coupon code?

My order still says "processing" what does that mean?

How do I know what time I will receive my order?

Why can't I adjust my order in the app? Can I make changes to my order?

How can I change my credit card on file?