Frequently Asked Questions

All of our items are made fresh by hand in our Chicago kitchen. From washing and chopping produce to making dressings from scratch, we pride ourselves on the level of care in our kitchen. We are obsessed with quality, and actively partner with our suppliers to source responsibly grown and harvested ingredients.

Each food item includes a "Best Before" date.  This is different from an expiration date. Rather, it's the date we've deemed the food will be past our rigorous food standards for sale.

We use local and organic ingredients whenever possible, but our focus during sourcing is to find the best quality products available from partners we know and trust. Sometimes this happens to be local and organic, but not all the time.We strive to work with partners who share our commitment to the best taste possible and who believe in treating their employees and the environment as ethically as possible. Of course, impeccable food safety standards are a must, as well as the capability to meet our demand for volume.Other considerations as we make our food? We constantly aim to reduce our environmental impact at every level of the production process. Additionally, we believe part of improving the food system includes making sure animals raised for food are treated with respect and are working with the American Society for the Prevention of Cruelty to Animals (ASPCA) on our animal welfare policy. See our Better Chicken Commitment.

Full nutritional information for our products can be found on our menu page on our main website here. New items are added to our menu frequently, so if you can’t find a specific item click here to submit a request and our customer support team will be happy to assist!

• While we do accommodate a range of dietary preferences, our recipes are packed in a facility that handles gluten as well as all major food allergens: milk, eggs, fish, tree nuts, peanuts, wheat, sesame, soy, and shellfish.
• Our Wheat-Free recipes are prepared in the same facility as our other meals, and may not be suitable for those with severe gluten intolerance or celiac disease.

Yes, this is something the team discusses frequently. Finding a way to make our packaging as sustainable as possible is a top priority and we are constantly researching, testing and formulating new ways to transport our food.The trouble with using glass specifically is that it makes the food less affordable and is very unsafe for the employees who pack and deliver our meals. We process 15,000+ meals a day in our kitchen facility. If one glass jar breaks during production, that would violate food safety regulations for all the food produced that day. While we’d love to use glass from a sustainability perspective, we aren’t willing to compromise on food quality and employee safety.

Our jars are all 100% recyclable and can be tossed in any recycling bin. You can also recycle them at the Fridge on your next visit. However, feel free to keep and reuse them – our customers find lots of creative uses for their jars (think storing dry goods in the pantry, organizing art supplies, or using for leftovers).Bonus: Our jar packaging is BPA free.

We recommend always putting your food into an alternate bowl, but if you want to heat up your jar, be sure to check the label to ensure it's heatable.  Our 16-oz jars can be microwaved, but our 12, 20, and 32-oz jars cannot!

Our 16-oz jars can be put in the dishwasher, but we recommend hand-washing all other sizes if you wish to reuse them.

Greens are the Farmer’s Fridge reward currency.

Greens are only able to be accrued and redeemed on physical Fridge purchases.  Earn 1 Green for every $2 you spend. 50 greens earns you a $9 reward code.

To accrue Greens, enter your phone number when you order at the Fridge. To redeem Greens, download the Farmer’s Fridge app, where you’ll be able to watch your Greens grow and access your reward codes.

NOTE: Greens will still accumulate in your account even before you download the app – so be sure you enter your phone number on the Fridge every time you order!

Long story short? For every $100 you spend at the Fridge, we’ll send you a code for $9 off.

*Retail and delivery purchases are not applicable to our Greens program.

We optimize inventory levels at the Fridge to reduce food waste, and any leftover food that we do end up with is composted by hand. To date, we’ve composted well more than 700,000 pounds of food (that’s roughly the weight of 70 elephants, for your mental picture).

We are actively adding Fridge locations every week! Let us know where you’d love to see us expand. Learn more about our business offerings and request a Fridge in your location here.

Shelf life varies by product, but you can find a printed “Best Before” date on the packaging of each item. On average, items last 4-5 days in the fridge. Keep in mind that we don’t use preservatives on our items, so you can expect them to last about as long as regular produce does. Items with cooked veggies (like many of our bowls) can stay fresh for 5 days or more. Once received, please make sure to refrigerate your products as soon as possible to ensure they maintain freshness! 

Due to an increase in operating costs we've had to impose a flat delivery fee on all orders. Our shipping/delivery costs are $5.99.

We are unable to combine multiple boxes per delivery address so each box will incur a shipping charge.

We’re so sorry we aren’t currently delivering to your area! We are working to expand our delivery zones, and will share your interest with our operations team. We will be sure to update you if we start offering deliveries in your zip code!

We adhere to a production schedule to ensure we have the right amount of the highest quality ingredients on hand to fulfill our orders. In an effort to reduce food waste, we are unable to cancel or adjust orders within 5 days of your delivery date. 

If you wish to cancel your one-time order, we will refund you in full if the cancellation notice is received at least 5 days prior to your delivery date.  Cancellation requests within 1 - 5 days of your delivery date may not be accepted or could result in a cancellation fee.

Your shipment will be delivered by a 3rd party shipping partner and left at your address in the place where you typically receive packages.

Yes!  Your box will be delivered with Nordic Drain SafeTM gel packs.  We recommend putting your items into your Fridge as soon as possible to maintain freshness.

Note: During the hottest summer months, we've chosen an ice pack that reduces condensation inside our box to help ensure your jars arrive cool and crisp and your box stays intact!  The trade-off is this ice pack needs to be disposed of in your household trash (or, feel free to reuse them for your summer picnics!), rather than poured down the drain like the drain-safe ice packs that we use for most of the year.  

Sign up for UPS My Choice to get more accurate delivery windows.  Please note, shipping labels may be printed 24 hours prior to shipment and you may receive a notification of shipment before tracking is available.

In the event that our 3rd party shipping provider experiences a service disruption that compromises the safety of your product, we will notify you the following day and be sure to make it right!

Jars: Remove labels, rinse and recycle in your curbside bin. Or – reuse the jars for tupperware or storage!

Cardboard box and Kraft paper: Flatten and recycle in your curbside bin. 

PET liner: Sourced almost entirely from recycled drink bottles, our PET fiber insulated liners are fully curbside recyclable with no adhesives, PVC, paper or contaminants to the recycling stream. 

NoSweat Ice Pack: We've chosen an ice pack to use during the summer months that reduces condensation inside our box to help ensure your jars arrive cool and crisp and your box stays intact!  The trade-off is this ice pack needs to be disposed of in your household trash, rather than poured down the drain like the other packs you may have seen.  Or, feel free to reuse them for your summer picnics!

If any part of your shipment arrives damaged, please contact us immediately (photos help!) so we can make it right!

Each order is packed to fit perfectly in our boxes.  At this time, we are unable to combine multiple boxes per delivery address, however, you can place two separate orders however each box will incur a $5.99 shipping fee.

At this time our delivery program is not part of our Greens rewards program. It’s something we absolutely would like to incorporate and our tech team is working on the logistics. It’s not a feature yet, but you’ll be notified when it is! In the meantime you can refer your friends for $10 with this link.

How thoughtful of you!  Once you’ve placed your order, enter your recipient’s delivery information at check out.

We don't currently offer gift cards at this time.

When you open the app:  Tap "order for delivery"

• Tap the dark grey location bar at the bottom of the screen to go to our location search

• Enter your delivery address in the ‘Enter Delivery Address’ field

• If your address is eligible for delivery, you may continue ordering. If you find your delivery address is not eligible, you may search for another address. 

• Once you’ve selected to order for delivery, you will see your address populated in the grey bar at the bottom of the screen. You can change your location at any time through this same bar, or switch to a fridge pick up.

• From the order menu you can fill your cart and then checkout!

You will be able to select your delivery date and add your apartment number on the checkout page!

A day or two before your scheduled delivery, you will receive a confirmation email with the tracking link from our third-party shipping partner. You may receive notification of shipment when your label is created. Please allow 24 hours for tracking information to appear!

We’re excited to offer the ability to order for delivery through our app!  The team is still hard at work adding additional features and improving the customer experience.  Currently, we are unable to add items or make changes to orders placed in the app once they are confirmed.  As we release new versions of the app this option may become available.

You can add a new card to the app during checkout.  Please note, the card added will be the one used for your purchase!

If you need to remove a payment form from your account please submit a request here.

Food and employee safety is the cornerstone of our business, both now and everyday. For years, we’ve employed a full-time food safety team of 15 people who are dedicated to maintaining our extremely high quality standards.Our stringent everyday safety standards have never been so important. Here are a few of the things you can always count on from Farmer’s Fridge:Food is produced in an USDA/FDA compliant facility and surpasses all requirements for good manufacturing standards.Our production facility is regularly inspected by an external food safety company (Siliker) and has consistently passed with extremely high scores.Strict sanitation practices (including washing down the entire facility from floor to ceiling with a pressure hose every day) and protective gear for employees including full hair and face coverings, smocks to cover clothing and disposable protective gloves.Want to learn more about exactly what we’ve changed to protect customers and employees? Learn more here.

In the event that you are unhappy with any part of your Farmer’s Fridge order, you can reach out to us within seven (7) days of the date you received the unsatisfactory item by emailing info@farmersfridge.com. If related to the condition of an item, Farmer’s Fridge, at its reasonable discretion, may give you a credit for the individual item or delivery, and in some situations, issue a partial or full refund. We reserve the right to require either a photograph or return of the unsatisfactory item before any refund or credit will be issued. If you refuse delivery of a Product because you skipped or canceled the order prior to the cancellation deadline for that order and you are able to provide documentary evidence of such skip or cancellation (for instance, a time-stamped email), Farmer’s Fridge will process a credit or a full refund (including any applicable delivery charges) as soon as practicable and, in any case, within 30 days of your cancellation request.

Orders placed via "Reserve and Pay" in the app will be available for pick-up from the applicable Fridge until the expiration time for such order (e.g. midnight on the day such order was placed).  In the event an order as not picked up by the Expiration time, a refund will not be automatically processed.  Please reach out to us if you are unable to pick up your order due to Fridge manlfunction.