Delivery fee is $7.95. Your items will be shipped in an insulated box. To ensure freshness, make sure to refrigerate your order as soon as it's received.
Shelf life varies by product, but you can find a printed “donate by” date on the packaging of each item. On average, items last 3-5 days in the fridge. Keep in mind that we don’t use preservatives on our items, so you can expect them to last about as long as regular produce does. Items with cooked veggies (like many of our bowls) can stay fresh for 5 days or more. Check each item's description page on the website for individual shelf life. Once received, please make sure to refrigerate your products as soon as possible to ensure they maintain freshness!
We’re so sorry we aren’t currently delivering to your area! We are working to expand our delivery zones, and will share your interest with our operations team. We will be sure to update you if we start offering deliveries in your zip code!
Food safety is a critical piece of our business and we pride ourselves on the daily precautions taken to deliver the highest-quality products. To ensure you can have complete confidence in the safety of your food, our individually-packaged items are always made to Food and Drug Administration manufacturing standards which includes strict sanitation practices. This week and always, we have a full-time team dedicated to meeting these standards.
Full nutritional information for our products can be found on our menu page on our main website here. New items are added to our menu frequently, so if you can’t find a specific item click here to submit a request and our customer support team will be happy to assist!
We adhere to a production planning schedule to ensure we have the right amount of the highest quality ingredients on hand to fulfill our orders. In an effort to reduce food waste, we are unable to cancel or adjust orders within 5 days of your delivery date.
If you wish to cancel your one-time order, we will refund you in full if the cancellation notice is received at least 5 days prior to your delivery date. Cancellation requests within 1 - 5 days of your delivery date may not be accepted or could result in a cancellation fee.
Sign up for UPS My Choice to get more accurate delivery windows. Please note, shipping labels may be printed 24 hours prior to shipment and you may receive a notification of shipment before tracking is available.
We have designed our packaging to keep your products fresh and cool up to 24 hours after your expected delivery date. In the event that our 3rd party shipping provider experiences a service disruption that compromises the safety of your product, we will notify you and be sure to make it right!
Jars: Remove labels, rinse and recycle in your curbside bin. Or – reuse the jars for tupperware or storage!
Cardboard box and Kraft paper: Flatten and recycle in your curbside bin.
PET liner: Sourced almost entirely from recycled drink bottles, our PET fiber insulated liners are fully curbside recyclable with no adhesives, PVC, paper or contaminants to the recycling stream.
Enviro Ice Pack: We chose the most eco-friendly ice pack on the market. After it thaws, it’s safe to pour down your drain and even acts as a natural cleaner for your pipes. The nitrogen in the pack also makes it great plant food – simply pour gel directly into the soil of indoor or outdoor plants.
Each order is packed to fit perfectly in our boxes. At this time, we are unable to combine multiple boxes per delivery address so each box will incur a shipping charge of $7.95.
Unless we receive specific instructions from you, our driver will deliver your items to your doorstep. We'll send a text when your order has been delivered.
No. Your order will be delivered in our temperature-controlled vehicles. Once your order is delivered, please place it in your fridge until you’re ready to enjoy!
Yes! You're able to tip your driver as part of our checkout process when you place your delivery order online. Tipping is not supported when ordering through our mobile app.
Yes, to cancel or adjust your order please submit a request here. Please note, cancellations within 3 days of your delivery date may not be accepted or could result in a cancellation fee.
We don’t offer a subscription service, but it’s something we are considering! Sign up for our email list on the homepage to be the first to know if and when we launch one.
Our orders are delivered in refrigerated vans, but not in insulated packaging. For that reason, it’s important to get it in your fridge as soon as you can after delivery. Many customers choose to provide us with specific delivery instructions so they can still receive their order without being home. For example:
“Please leave my order in the cooler on the front porch”
“Deliver to the side door, my neighbor will pick it up!”
“Leave with my doorman”
Submit a request or reply to your confirmation email and we will send delivery instructions to your driver!
I need to change my delivery date.
Submit a request or reply to your confirmation email. As a one time courtesy we can reschedule your delivery to the next available delivery date in your area.
I need to change my delivery time.
Submit a request or reply to your confirmation email for specific delivery window requests. We will do our best to accommodate, but can’t guarantee modification.
I need to update the phone number/address/email on my order.
Submit a request or reply to your comfirmation email with the correct number to reach you!
I have special instructions for my delivery.
Submit a request or reply to your confirmation email with your details and we can give specific delivery instructions to your driver. Please keep in mind, in order to preserve freshness, your order should be refrigerated soon after delivery.
Day of delivery, you will receive the following text messages:
Morning reminder of your delivery with a tracking link to follow your driver (Note: this link does not become active until your driver is 15 minutes away from your stop)
Text when your driver is ~30 minutes away
Confirmation that your delivery has been completed
You can also text us at 312-229-0099 or submit a request on your day of delivery for an ETA update!
At this time our delivery program is not part of our Greens rewards program. It’s something we absolutely would like to incorporate and our tech team is working on the logistics. It’s not a feature yet, but you’ll be notified when it is! In the meantime you can refer your friends for $10 with this link.
Farmer's Fridge jars are all plastic (PET and polypropylene, depending on the menu item) and are 100% recyclable in your curbside recycling bins. Our drivers do not collect empty jars as we do not currently have a reuse system in place. However, we are currently exploring how to integrate a reuse system with our model in the future!
At this time our delivery program is not part of our Greens rewards program. It’s something we absolutely would like to incorporate and our tech team is working on the logistics. It’s not a feature yet, but you’ll be notified when it is! In the meantime you can refer your friends for $10 with this link.
We are excited to share that we have begun to expand the geographic footprint of our delivery program! As you can imagine, there are a lot of logistics that go into making this happen, and so we aren’t able to expand to everywhere at once, as much as we’d like to. Over the next few months, we hope to be able to expand to all of Illinois, Indiana, and beyond. Thank you for your patience and for hanging in there with us.
We are excited to announce that customers in some zip codes are now able to order for delivery through our app!
When you open the app:
Tap the dark grey location bar at the bottom of the screen to go to our location search
If you’re new to the app, this will say “Order Now” and if you’re returning to the app you might see a previous fridge location there.
Tap the Delivery Tab to enter the delivery location search
Enter your delivery address in the ‘Enter Delivery Address’ field
If your address is eligible for delivery, you may continue ordering. If you find your delivery address is not eligible, you may search for another address.
Tap the “Order For Delivery” button to go to the order menu
Once you’ve selected to order for delivery, you will see your address populated in the grey bar at the bottom of the screen. You can change your location at any time through this same bar, or switch to a fridge pick up.
From the order menu you can fill your cart and then checkout!
You will be able to select your delivery date on the checkout page and enter any delivery instructions!
Currently our app does not accept coupon codes for delivery orders. We are working on this and hope to be able to offer this feature soon. Never fear – If you have a coupon to use for delivery, you can still use it by placing your order through our website. Please note, greens coupons cannot be used for delivery orders.
Your order status will show as “processing” until your order is delivered. We are excited about this brand new functionality in our app and we are still adding features to support delivery orders. Your experience will only get better as new versions are released!
The day before your scheduled delivery, you will receive a confirmation email with your two-hour delivery window. If you have any specific instructions for your delivery, you can add them during checkout when placing your order or submit a request here.
We’re excited to offer the ability to order for delivery through our app! The team is still hard at work adding additional features and improving the customer experience. Currently, we are unable to add items or make changes to orders once they have been placed. As we release new versions of the app this option may become available.
You can add a new card to the app during checkout. Please note, the card added will be the one used for your purchase!
If you need to remove a payment form from your account please submit a request here.
Contact support
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